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Developing Potential closely assesses and monitors the quality, effectiveness, and efficiency of our programs and services. Our Outcomes Management System includes an evaluation of over 45 key indicators in the areas of "People Receiving Services", "Employees", and "Budgetary Issues".

Following is an example of our Outcome Management results for the 3rd Quarter 2007. Please click on the link to read about individual satisfaction with DPI services. Also below is a link to our Annual Report for FY 2005-2006.


Satisfaction with Services

Annual Report 2006

Annual Report 2007

Focusing on strengths, fostering independence, changing lives, developing potential

Outcomes

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Satisfaction with Services

Desired Outcome: At least 90% of Program Participants, Parents, and other stakeholders will report satisfaction with Developing Potential services.

September 2007 Results:

  • Satisfaction with Services

    DPI received excellent results from our Customer Satisfaction Survey, which was completed in September 2007. One hundred percent of respondents reported they are satisfied with DPI services. One hundred percent reported that they are treated with respect, and 100% reported they had positive outcomes in their lives as a result of DPI services. Ninety-four percent believed they benefited from DPI’s OT, PT, and speech training project. Many survey responders included comments about our services.

    Here are a few of the comments we received:


    “DPI is doing all things in an outstanding way-above and beyond expectations”

    “What is working well is [my daughter] loves going to DPI and everyone there. She’s happier and more comfortable about asking people to help her in the restroom or with anything she needs. She has a lot to talk about her day and it is all positive. Thank you for being there and everything that is done for [my daughter].”

    “[My daughter] is very happy at DPI as I am. She is treated with kindness and respect and we appreciate that-also appreciate the cleanliness of the building...”

    One KCRC Service Coordinator reported how much she liked our program and how she could trust us because we always did what we said. She said that we actually did habilitation activities with the customers and that was great.

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